APPLICABILITY OF THESE RULES
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Palmsbet.com is a registered domain of Telematic Interactive Bulgaria, 7,Kukush str., Sofia, Bulgaria UIC 206568976 , е-mail: [email protected] . Telematic Interactive Bulgaria is licensed by Bulgarian Gaming Comission with lisence No: №000030-5530, issued based on the decision No:000030-74/19.07.2019 and No: №000030-6942, issued based on the decision No:000030-3647/30.03.2018 PLAY RESPONSIBLY!
The following rules (the “Casino Rules”) govern the end user's use of all the Operator’s interactive games betting products and services offered via the "CASINO" tab of PalmsBet. They form part of the Operator's General Terms & Conditions, which apply to all the Games and which the customer must accept upon registering for any of the Games. In the case of any inconsistency between the General Terms and Conditions and any of these Casino Rules, the General Terms and Conditions shall prevail.
All bets on the Games (“Games Bets”) accepted by the Operator are subject to these Casino Rules. Throughout the Casino Rules, references to "we", "our", or "us" refer to the Operator and references to “the customer”, “you” or “your” refer to the end user.
GENERAL GAMES RULES
These General Games Rules are supplemented by (and are deemed to include) rules relating to each specific game (“Individual Game Betting Rules”). Where there is any inconsistency between these General Games Rules and Individual Game Betting Rules, the latter will apply.
Interpretation of rules
If there is any dispute over the interpretation of the Casino Rules, the Operator's interpretation shall prevail.
2. Betting method
The Operator will only accept Games Bets that are made online. Any other betting method (eg telephone betting) will not be accepted.
Valid games bets
A Games Bet is deemed accepted only when the Operator has allocated an identification number (a “Bet ID”) to it.
If you wish to view details of your Games Bets at any time, you may check the Bet List available within the relevant Game.
Random number generator
To ensure that the Games are completely fair, all results are produced by a random number generator (“RNG”). The methodology of the Operator’s RNG has been evaluated and certified by an independent third party testing company.
Playing for real
To play the Games for real money, you must login to your account using your username and password, as required by the General Terms and Conditions.
Playing for fun
To play the Games for fun, select the Play for Fun option. You will then be able to play with virtual money. All winnings or losses will also be virtual.
In the unlikely event of a Games Bet being declared void, your original stake will be returned. MALFUNCTION VOIDS ALL PAYS AND PLAY.
Any technical malfunction of any sort, including but not exclusively software, hardware or connection malfunction, will result in all affected Games Bets being declared void, irrespective of any indicative result.
We further reserve the right to declare a Games Bet to be void if;
- only partial or incorrect bet details are available;
we have any suspicion that the customer is participating in fraud,
collusion, money laundering or other illegal activities;
- we believe the customer to be under the age of 18 or below the legal age required for gambling in his or her jurisdiction;
acceptance of the bet would exceed set game limits;
- the stake amount is not available in the customer’s account;
- an error (human or otherwise) or system failure results in incorrect odds being used;
- technical faults such as communication failures, defects, interruptions, delays, viruses, denial of service attacks, or data corruption occur; or
- if a technical defect produces excessive or irregular winnings.
Should a bet be settled incorrectly due to error (human or otherwise) or system failure, the settlement will be deemed as invalid and will be reversed. Should the customer have insufficient funds in their account to allow this, the customer will be required to return the necessary amount to the Operator.
The Games are to be used solely for personal entertainment. Any other use of the Games or any related elements (eg graphics, text, etc), including but not exclusively any business or professional use, is strictly prohibited and is a direct infringement of the proprietary and other rights of the Operator, who may take any legal action to enforce such rights.
If you have a complaint regarding the outcome of a bet on any Game, contact the Customer Service team within 72 hours via the email address [email protected] setting out your complaint in full, including detailed timings. The Operator will investigate the complaint using data from its own systems. You hereby agree that the ultimate complaint decision rests with the Operator acting reasonably in the light of all the available evidence, and is final.
You hereby agree that you shall have no cause of action and you hereby waive any rights or claims against the software developer of the Games for any matter, cause or thing involving your participation in the Games or otherwise.
You hereby agree that you shall have no cause of action and you hereby waive any rights or claims against the Operator in respect of the use, misuse or abuse by you or by any third party of your account, or in respect of the conduct of other customers, or in respect of any technical faults or defects, including but not exclusively those set out in section 12 (VOID BETS).
Whilst the Operator will take reasonable steps to co-operate with a customer who wishes to self-exclude, the customer hereby agrees that the Operator will not be liable if a self-excluded customer gambles with another operator, or if the self-excluded customer continues to gamble with the Operator using accounts with different or rearranged registration details, or if the customer otherwise tries to evade the effect of the self-exclusion.
Changes to these rules
The Operator reserves the right to change any of these Games and Casino Betting Rules (including any Specific Game Betting Rules) at any time in accordance with the General Terms & Conditions.
12. In connection with the change in the Law on Measures against Money Laundering (LMML) on 12 January 2019, each registered and newly registered account must be verified. The process of registration can not be completed without successful verification.