FAQ

GENERAL QUESTIONS

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Login into your account, go to dropdown men, click on the “Change Password” and follow the steps.

Please contact our Customer Services to rectify any errors.

No. Multiple accounts are not allowed.

It is strictly forbidden for persons under the age of 18 to open an account and use our services.

At the bottom of the website (footer) you will find our provisions.

The maximum payout is 100000 BGN on any given ticket.

The maximum number of events you can add to your bet slip is 50.

All withdrawals from betting accounts will be subject to audit before being processed. Please allow up to 24 hrs for winnings to be credited.




Click here for a comprehensive explanation. You can place different kinds of bets: singles, multiples and system (combined) bets. Multiple bets may be placed by combining different sports: football, tennis, Formula 1, etc.

The minimum stake is Ksh 50 per bet. Maximum stake is Ksh 500,000.

Go to your account and click on "Bet History". You will find a list of all bets you have placed and you can filter them by time and by status.

No. A confirmed bet cannot be cancelled for any reason.

"Void Bet" means the bet is nil or invalid. This occurs when an event is postponed, or when it has started but not finished within the period specified in our policy. If a game has been cancelled or postponed there is always a 48-hour wait until the match will be set as void. Once the match has been set as void (with odd 1.00) the rest of the winning ticket will then be paid out.

When betting with a traditional handicap, points or goals are subtracted from the favourite team. If you bet on the stronger team, it will need to perform better than the handicap for you to win your bet (the handicap will be preceded by the sign “-“). The handicap will be subtracted from the final score. Please note that the betting options are 1, X and 2, and that the standard 90 minutes play has to be completed.
Example: Everton – Liverpool (-1), with Liverpool as favourite team, handicap “-1”. The betting options are 1=you bet on Everton; x=you bet on a draw; 2=you bet on Liverpool.
1: Wins if the match is a draw or Everton wins (Everton – Liverpool: 1-0 or 1-1)
X: Wins if Everton loses with a score difference of 1 goal (Everton – Liverpool: 0-1 or 1-2)
2: Wins if Liverpool wins with a score difference of at least 2 goals (Everton – Liverpool: 0-2, or 1-3)

After a game has finished, there is a working time needed to check the official results, to update the results and settle the bets.


Objective

The aim of the game is to predict the number on which the ball will land by placing one or more bets that cover that particular number.

Game Rules

The roulette wheel has 37 separately numbered slots alternately colored red and black, the 0 is green. The dealer releases a ball into the spinning wheel. The objective is to predict which of the 37 numbers on the wheel the ball will stop on. The dealer will spin the wheel and release the ball. Once the ball has settled the dealer will announce the winning number and all bets will be settled automatically. The timer will then begin counting down to the start of the next game.

Betting Options

There are a number of different possible types of bets to be made in Roulette. These are split into Inside Bets which are bets made onto the numbered section of the table, and Outside Bets which are made on the other areas.

Inside Bets:

Straight Up Bet- A bet on an individual number. The simplest roulette bet with the highest payout chance. This bet pays at 35 to 1 plus the original stake.

Split Bet- A two number bet which is placed on the line connecting the two numbers; for example covering 24 and 27. This type of bet pays 17 to 1 plus the original stake.

Corner Bet- A bet placed at the corner of four numbers; for example covering 8, 9, 11 and 12. This bet pays 8 to 1 plus the original stake.

Street Bet- A three number bet, placed at the end of a row of numbers; for example covering 13, 14 and 15. A street bet pays 11 to 1 plus the original stake.

Line Bet- A six number bet placed at the junction of two street bets; covering for example 31, 32, 33, 34, 35 and 36. Line bets pay 5 to 1 plus the original stake.

Outside bets

Special Bets- These are a number of multiple bets that are traditional to the game. Each bet covers a different group of numbers. These bets are available through the special bets button. Payouts vary for these bets.

Outside Bets - A 12 number bet, which covers all of the numbers in the corresponding column. This bet pays at 2 to 1 plus the stake.

Dozen Bet- Another 12 number bet. Players can choose from first 12 (covering 1-12), second dozen (covering 13-24) or third dozen (covering 25-36). Again this bet pays 2 to 1 plus original stake.

Color Bet - An 18 number bet, which covers all the red numbers or all the black numbers. Color bets pay at 1 to 1 plus original stake.

Even/Odd Bet - An 18 number bet in which the player chooses to bet on any odd number or any even number. This bet pays 1 to 1 plus original stake.

High/Low Bet- Another 18 number bet covering either 1-18 or 19-36. Again this bet pays 1 to 1 plus the original stake. Please note that even numbers does not include zero.

Call bets include:

Voisins du zero, also known as neighbors of zero, use nine chips to cover 17 different numbers that lay between 22 and 25 on the wheel with 0 in the middle. Bets are placed as follows: A single split bet on 4/7, 12/15, 18/21, 19/22 and 32/35. A  double corner bet on: 0/2/3 and 25/26/28/29.

Voisins du Nombre, also known as Number Neighbors Bet or Neighbors bet, is a similar bet to straight up bets since the bet is placed directly on five numbers, yet thisspecific bet can be applied to any five consecutive numbers on the wheel layout. 

Cylindre, covers the 12 numbers that lay farthest from the zero, by placing six chips. It covers the numbers between 27 and 33: 27, 13, 36, 11, 30, 8, 23, 10, 5, 24, 16, 33.

Orphelins, is known as the orphan bet since it is made up of the last eight numbers that are not covered by the above bets. Usually, this is done using five chips. These numbers are located between the Tiers and the Voisins. Bets are placed as follows: A straight up bet on 1. A split bet on 6/9, 14/17, 17/20 and 31/34.

Red Split Bet is made up of four split bets where a split is made up of only reds. These bets cover 9/12, 16/19, 18/21 and 27/30.

Black Split Bet is made up of seven split bets on only black numbers. It covers: 8/11, 10/11, 10/13, 17/20, 26/29, 28/29 and 28/31.

Betting Instructions

To place a bet, select a chip value from the slider and click directly on the table where you wish to place your bet. Multiple clicks will increase the number of chips you bet. To remove a chip, right click on it. Click the Clear button to remove all chips from the table. All bets must be placed before the timer runs out.

Favorite Bets

The game has a favorite bets feature. The feature will allow you to save up to 3 bets of any configuration and place them automatically.  To place one of your favorite bets, open the favorite bets menu and select a bet from your list. All chips are placed automatically.  To save a bet as a favorite, place all your bets on the table and then open the favorite bets menu, enter a name for your bet and then save it. When you place a favorite bet.

Payouts

BET TYPE COVERS PAYOUT
Straight Up 1 Number 35:1
Split 2 Numbers 17:1
Street 3 Numbers 11:1
Corner 4 Numbers 8:1
Line 6 Numbers 5:1
Column/Dozen 12 Numbers 2:1
Red/Black 18 Numbers 1:1
Even/Odd 18 Numbers 1:1
1-18/19-36 18 Numbers 1:1


Error Handling

If there is any error in the game procedure, the game round will be temporarily paused and the shift manager will be notified. Players will be notified by an on-screen pop-up message, to highlight that the issue is being investigated. If the manager can immediately resolve the error, the game round will continue as normal. If immediate resolution is not possible, the game round will be cancelled and initial bets will be refunded to all players who participated in the game round.

Should a system disconnection occur after a bet was placed on the Roulette table and before the timer has completed, the bet will not be deducted from the balance. If a disconnection occurs after the bet was finalized and already deducted from the balance, yet before the game results are known, the bet will be processed as usual and the balance will update according to the game results. 

Disconnection

The Ezugi Live Dealer services are provided via internet, which inevitably may disconnect at times. This poses potential snags to the game flow and user experience.

In order to minimize the impact caused by unexpected disconnections, when a player loses his connectivity to the game server, a reconnect message will be displayed on the screen.

Until the player reconnects to the game server, the game and chat functionality will behave improperly or be completely inactive.

The following error handling rules apply:

  • In the event that a disconnection occurs before bets are placed, i.e. before the 'No More Bets' message on the screen, the bet will not be deducted from the balance and the player will not participate in the game round. Once reconnected, please verify your balance and inform your casino operator immediately if there are any issues.
  • In the event that a disconnection occurs after a game round begins, i.e. after the 'No More Bets' message on the screen, we do not guarantee that your bet was placed. Please verify with your casino operator to assure the balance is correct.If the bet was placed, the game will proceed as normal and the winnings will be processed according to the game result regardless of the disconnection. Please note some exceptions with Blackjack:
  • If playing on multiple seats, there is a possibility that only some bets process while others don’t.
  • A disconnection message will not be displayed to the player, and all decisions will proceed as a default 'Stand'
  • In the event that a client disconnection occurred while playing Blackjack, regardless of the status of the game, please make sure to review your balance after the reconnection and contact your casino operator if there is a problem.